IMPORTANT NOTICE

These Terms & Conditions ("Terms") constitute a legally binding agreement between you ("User", "Customer", "Buyer", "you", or "your") and Sanmati Global, carrying on business under the brand House of 4Queens ("House of 4Queens", "4Queens", "we", "our", "us", or "Company").

These Terms govern your access to and use of:

https://houseof4queens.com
Future Android Applications
Future iOS Applications
Mobile Website
Progressive Web Application (PWA)
Customer Portal
Loyalty Programme
Marketplace Integrations
APIs
AI-powered services
Any other digital services operated by House of 4Queens.

By accessing or using any of our Services, you acknowledge that you have read, understood and agree to be legally bound by these Terms together with every policy referenced herein.

If you do not agree to these Terms, you must immediately discontinue using our Services.

1. BUSINESS INFORMATION

Trade Name

Sanmati Global

Brand Name

House of 4Queens

GSTIN

20AADHJ2343G1ZW

Registered Office

Thana Gali

Malviya Road

Hazaribagh

Jharkhand – 825301

India

Website

https://houseof4queens.com

Customer Support

4queensfashion@gmail.com

Telephone

+91 8095165432

Business Hours

Monday–Saturday

10:00 AM – 7:00 PM IST

Website Availability

24 Hours

365 Days (subject to maintenance and downtime)

2. ACCEPTANCE OF TERMS

By using our Services you represent that:

you have legal capacity to enter into contracts;

all information supplied by you is true, accurate and complete;

you will comply with these Terms;

you will comply with all applicable laws;

you will not misuse the Services;

you accept all incorporated legal policies.

These Terms apply whether you:

browse without purchasing;

create an account;

checkout as a guest;

purchase products;

communicate with customer support;

submit reviews;

upload photographs;

use AI-powered features;

participate in future loyalty programmes.

3. RELATED POLICIES

The following policies form an integral part of these Terms and are incorporated by reference:

If any inconsistency exists between these Terms and another policy, these Terms shall prevail unless expressly stated otherwise.

4. DEFINITIONS

For the purposes of these Terms:

Account means a registered customer profile created on our Platform.

Affiliate means any future company, subsidiary, parent entity, franchise, marketplace partner or business controlled by or controlling House of 4Queens.

AI Features means artificial intelligence capabilities made available through our Services, including but not limited to:

Queenie AI Assistant

Virtual Try-On

Jewellery Recommendations

Face Shape Detection

Skin Tone Detection

AI Search

AI Styling Assistance

Product Matching

Image Recognition

Future AI technologies.

Applicable Law means all applicable laws of India including statutes, regulations, notifications, judicial decisions and governmental directions.

Content means all text, images, photographs, videos, logos, graphics, icons, software, layouts, databases, audio, product descriptions, designs and other materials available through the Platform.

Customer means every visitor, purchaser, account holder or user.

Guest Checkout means purchasing products without creating a permanent account.

Order means an electronic request placed for purchasing Products.

Platform means collectively:

Website

Android App

iOS App

APIs

Customer Portal

Progressive Web Application

Marketplace integrations

future digital interfaces operated by us.

Personal Data shall have the meaning assigned under the Digital Personal Data Protection Act, 2023.

Products means all jewellery, accessories and merchandise offered by House of 4Queens including future product categories.

Queenie AI Assistant means our AI-powered virtual shopping assistant.

Services means all digital, online and offline services offered by House of 4Queens.

User Generated Content means reviews, ratings, comments, uploaded photographs, videos, suggestions, messages or other content submitted by users.

5. ELIGIBILITY

You may use our Platform only if:

you are at least eighteen (18) years old; or

you are using the Platform under the supervision of a parent or legal guardian;

you possess legal capacity to enter contracts;

your use does not violate applicable law.

We reserve the right to refuse service where eligibility requirements are not satisfied.

6. ACCOUNT REGISTRATION

Customers may:

create an account;

checkout as a guest;

use future authentication mechanisms approved by House of 4Queens.

You agree that:

credentials remain confidential;

OTPs must never be shared;

you are responsible for all activity under your account;

you shall immediately notify us of unauthorized access;

we may suspend compromised accounts.

House of 4Queens shall not be liable for losses arising from your failure to secure your account.

7. GUEST CHECKOUT

Guest Checkout allows customers to purchase Products without registering.

Even where Guest Checkout is used:

these Terms apply in full;

our Privacy Policy applies;

returns remain subject to applicable policies;

communications regarding the Order may still be sent by email, SMS or WhatsApp.

Future purchases may require account creation.

8. PRODUCTS

House of 4Queens currently offers products including:

Artificial Jewellery

Fashion Jewellery

Necklace Sets

Earrings

Bracelets

Rings

Bangles

Pendants

Haathphool

Waist Chains

Baajubandh

Watches

Goggles

Nose Pins

Maangtika

Jewellery Sets

Accessories

Future lifestyle products.

Product availability may vary.

We reserve the right to discontinue any Product without prior notice.

9. PRODUCT INFORMATION

9.1 Product Descriptions

House of 4Queens endeavours to provide accurate descriptions of all Products available on the Platform.

Product descriptions may include:

Product name
SKU
Material
Colour
Finish
Dimensions
Weight (where applicable)
Care instructions
Packaging details
Country of origin (where required)
Pricing
Promotional information

Although reasonable care is taken, minor inaccuracies, typographical errors, formatting issues or omissions may occasionally occur.

Nothing on the Platform shall be construed as a warranty that every description is completely free from error.

9.2 Product Images

We strive to display Products as accurately as possible.

However, actual Products may vary due to:

monitor calibration
screen resolution
mobile display settings
browser rendering
photography lighting
camera sensors
image compression
manufacturing tolerances
handcrafted finishing
plating batches

Accordingly:

colours may slightly differ;
stone shades may vary;
texture may appear different;
dimensions should be treated as approximate unless specifically stated otherwise.

Such variations do not constitute defects.

9.3 Artificial Jewellery

Unless specifically stated otherwise, Products sold by House of 4Queens are fashion jewellery or artificial jewellery.

Customers acknowledge that artificial jewellery differs from precious jewellery in terms of:

composition
longevity
maintenance
plating durability
water resistance
chemical resistance

Customers should review the Warranty & Product Care Policy before use.

9.4 Availability

Product availability shown on the Platform is indicative only.

Products may become unavailable because of:

simultaneous purchases
inventory reconciliation
supplier delays
manufacturing issues
quality inspections
discontinued collections

We reserve the right to cancel unavailable Orders and issue refunds.

9.5 Product Improvements

House of 4Queens may improve Products without prior notice.

Improvements may include:

packaging
materials
clasps
chains
accessories
product codes
labelling
manufacturing methods

Such improvements shall not constitute a change requiring replacement of previously purchased Products.

10. PRICING

Prices displayed on the Platform are quoted in Indian Rupees (INR) unless otherwise specified.

Product prices displayed on the Platform are exclusive of GST. GST, shipping charges and any Cash on Delivery handling charge are added and shown as separate lines in your cart and at checkout, so the total payable is visible before you confirm the Order. The Pricing & Payment Policy governs this in detail.

House of 4Queens reserves the right to:

change prices;
withdraw discounts;
modify promotional offers;
correct pricing errors;
discontinue offers.

Price changes shall not affect Orders already accepted by us.

10.1 Pricing Errors

Despite reasonable efforts, pricing errors may occur.

Where a Product is incorrectly priced because of:

software error;
human error;
technical malfunction;
third-party integration;
system synchronization;
typographical mistake;

House of 4Queens reserves the right to:

cancel the Order;
refuse shipment;
contact the Customer;
offer purchase at the correct price;
refund any payment received.

10.2 Promotions

Promotions may include:

discount coupons;
referral rewards;
loyalty points;
festive sales;
launch offers;
bundle discounts;
influencer campaigns;
future subscription benefits.

Unless expressly stated otherwise:

promotions cannot be combined;
coupons have expiry dates;
promotional benefits have no cash value;
misuse may result in cancellation.

House of 4Queens reserves sole discretion regarding promotional eligibility.

11. ORDERS

Submission of an Order does not constitute acceptance by House of 4Queens.

An Order becomes accepted only after:

successful verification;
payment authorization (where applicable);
inventory confirmation;
fraud assessment;
issuance of Order confirmation.

House of 4Queens reserves the right to reject any Order.

11.1 Reasons for Rejection

Orders may be rejected for reasons including:

suspected fraud;
pricing errors;
stock unavailability;
payment failure;
duplicate Orders;
regulatory restrictions;
abuse of promotions;
customer misconduct;
incorrect address;
force majeure events.

This list is illustrative and not exhaustive.

11.2 Order Confirmation

Order confirmation may be sent through:

Email
SMS
WhatsApp
Push Notification
Customer Dashboard

Customers are responsible for reviewing Order details immediately.

11.3 Order Modification

Customers may request modifications before shipment.

Modification requests are subject to:

inventory availability;
payment adjustments;
operational feasibility.

Once dispatched, Orders generally cannot be modified.

12. PAYMENTS

At launch, the payment method available at checkout is Cash on Delivery.

UPI, Credit Cards, Debit Cards, Net Banking and Wallets are integrated and will be enabled once online payment processing goes live. The methods available to you are always those shown on the checkout page for your Order.

Future payment methods may include:

EMI
International Cards
Gift Cards
Loyalty Wallet
Store Credits
Buy Now Pay Later
Marketplace Wallets

Supported payment methods may change without notice.

12.1 Payment Processing

Electronic payments are processed by authorised payment partners including Razorpay and future regulated payment service providers.

House of 4Queens does not store:

complete card numbers;
CVV;
PIN;
internet banking credentials.

Sensitive payment credentials remain under the control of certified payment processors.

12.2 Payment Failure

House of 4Queens shall not be responsible for failed payments arising from:

banking issues;
insufficient funds;
expired cards;
payment gateway downtime;
OTP failures;
internet connectivity;
customer error.

Customers may retry payment using another method.

13. CASH ON DELIVERY (COD)

Cash on Delivery is presently available for eligible locations within India.

Current COD conditions include:

₹29 COD handling charge.
Maximum COD value ₹10,000.
Availability subject to PIN code.
Verification may be required.

House of 4Queens reserves the right to withdraw COD for:

high-risk locations;
repeated Order refusals;
suspected fraud;
abuse of COD facility.

13.1 Refusal of COD Orders

Repeated refusal of COD Orders may result in:

suspension of COD privileges;
account restrictions;
requirement for prepaid Orders;
cancellation of future Orders.

14. SHIPPING

Shipping timelines are governed by the Shipping Policy.

Current operational timelines include:

Processing Time

1–3 Business Days

Free Shipping

Orders above ₹999

Delivery timelines are estimates only.

House of 4Queens is not liable for delays caused by:

courier partners;
natural disasters;
public holidays;
strikes;
customs;
government actions;
weather;
transportation failures.

International shipping may be introduced in the future and shall be governed by revised shipping terms.

15. CANCELLATION

Customers may request cancellation before dispatch.

Cancellation requests received after shipment may not be accepted.

House of 4Queens reserves the right to cancel Orders where necessary for operational or legal reasons.

Refund timelines are governed by the Returns, Refund & Cancellation Policy.

16. RETURNS, REFUNDS & EXCHANGES

Returns, refunds and exchanges are governed by the Returns Policy.

By placing an Order, Customers acknowledge that certain Products are non-returnable including:

customised Products;
sale Products where specified;
opened earrings;
opened body jewellery;
hygiene-sensitive items.

House of 4Queens may require photographs, videos or additional evidence while evaluating return requests.

17. ARTIFICIAL INTELLIGENCE SERVICES

House of 4Queens may provide AI-powered features to improve the customer shopping experience.

These AI services are intended to assist customers in discovering, comparing and visualising Products and do not replace personal judgment.

AI-generated outputs are recommendations only.

Customers remain solely responsible for their purchasing decisions.

17.1 AI Features

Our Platform may include, among other capabilities:

Queenie AI Assistant
Virtual Try-On
AI Product Recommendations
Jewellery Styling Suggestions
Occasion-based Recommendations
Outfit Matching
Colour Matching
Face Shape Detection
Skin Tone Detection
Smart Search
Conversational Shopping
AI Customer Support
Future Generative AI Features

Additional AI capabilities may be introduced over time.

17.2 Nature of AI Recommendations

AI recommendations are probabilistic.

They are generated using algorithms and machine learning models.

Recommendations should not be interpreted as:

professional advice;
guarantees;
certifications;
factual representations;
suitability warranties.

AI outputs may occasionally be:

inaccurate;
incomplete;
inconsistent;
outdated;
unsuitable for individual preferences.

House of 4Queens does not warrant that AI recommendations will always be correct.

17.3 Queenie AI Assistant

Queenie AI Assistant is intended to assist users with:

discovering Products;
answering common questions;
providing styling suggestions;
explaining jewellery collections;
assisting during checkout;
locating policies;
recommending accessories.

Queenie is an informational assistant only.

Responses generated by Queenie should not be construed as legal, medical, financial or professional advice.

17.4 Virtual Try-On

Virtual Try-On allows customers to visualise jewellery using uploaded photographs or live camera input.

Customers acknowledge that:

images are digitally processed;
rendering is approximate;
sizing may differ;
positioning may vary;
colours may differ because of lighting;
facial orientation affects rendering.

Virtual Try-On is intended solely as a visual aid.

Actual appearance may vary.

17.5 Face Shape Detection

Our AI may estimate facial geometry for the purpose of recommending jewellery.

Customers acknowledge that:

estimates are algorithmic;
classifications are approximate;
results may differ from human assessment;
recommendations remain subjective.

Face Shape Detection should not be relied upon for identity verification.

17.6 Skin Tone Detection

Certain AI features may estimate skin tone for styling recommendations.

Such estimates:

are generated automatically;
are approximate;
depend upon lighting conditions;
depend upon camera quality;
do not determine ethnicity;
do not determine race;
do not determine nationality.

Skin tone estimates are intended solely for jewellery recommendations.

17.7 AI Image Processing

Images uploaded for AI features may be processed temporarily in memory.

Where technically feasible:

original uploaded images are not permanently retained;
temporary processing occurs solely for providing requested services;
derivative recommendations may be stored to improve user experience.

Image processing practices are described in the Privacy Policy.

17.8 Third-Party AI Providers

Certain AI capabilities may utilise services provided by third-party providers including, but not limited to:

OpenAI
Anthropic
Google AI
future AI infrastructure providers

These providers process information in accordance with applicable agreements and technical safeguards.

House of 4Queens is not responsible for outages or technical limitations affecting third-party AI services.

18. USER RESPONSIBILITIES

Customers agree to use the Platform responsibly.

Users shall:

provide accurate information;
maintain updated contact details;
comply with applicable law;
respect intellectual property rights;
avoid fraudulent conduct;
use AI features responsibly;
refrain from disrupting the Platform.

19. PROHIBITED ACTIVITIES

Without limitation, Users shall not:

impersonate another person;
create fake accounts;
use stolen payment instruments;
interfere with Platform security;
upload malicious software;
distribute malware;
introduce ransomware;
conduct phishing;
attempt credential theft;
circumvent authentication;
bypass security controls;
overload infrastructure;
interfere with servers;
exploit software vulnerabilities;
reverse engineer software;
scrape the Platform;
harvest customer information;
mine data without permission;
copy product catalogues;
automate purchases without authorisation;
use bots to reserve inventory;
manipulate reviews;
publish false information;
abuse customer support;
exploit promotional offers;
create fraudulent return requests;
violate applicable laws.

House of 4Queens reserves the right to investigate suspected misuse.

20. SCRAPING, AUTOMATION & BOTS

Except where expressly authorised in writing, Users shall not:

crawl the Platform;
scrape Product data;
extract pricing databases;
download catalogues using automated means;
copy metadata;
reproduce structured data;
use spiders;
deploy indexing bots;
create mirror websites;
train artificial intelligence models using Platform content;
use large language models to reproduce substantial portions of Platform content without permission.

Reasonable indexing by recognised search engines may be permitted subject to applicable robots directives.

21. API ACCESS

Future APIs may be made available.

Unless otherwise agreed in writing:

APIs remain proprietary;
rate limits may apply;
authentication is mandatory;
misuse may result in revocation.

No licence is granted beyond expressly authorised API usage.

22. USER GENERATED CONTENT

Customers may submit:

reviews;
ratings;
comments;
photographs;
videos;
testimonials;
questions;
suggestions.

Users warrant that submitted content:

is accurate;
is lawful;
does not infringe third-party rights;
does not violate privacy;
does not contain malware.

22.1 Licence Granted

By submitting User Generated Content, Customers grant House of 4Queens a worldwide, non-exclusive, royalty-free, transferable licence to:

host;
display;
reproduce;
publish;
adapt;
translate;
distribute;
market;
archive;
use such content in connection with operating and promoting the Services.

Ownership of original content remains with the User, subject to this licence.

22.2 Removal of Content

House of 4Queens may remove any content that:

violates these Terms;
is unlawful;
is abusive;
is defamatory;
is misleading;
infringes intellectual property;
promotes illegal activity;
contains spam;
is technically harmful.

Removal may occur without prior notice.

23. INTELLECTUAL PROPERTY

Unless otherwise stated, all intellectual property associated with the Platform belongs to House of 4Queens or its licensors.

This includes:

trademarks;
logos;
product photography;
website design;
software;
source code;
databases;
user interfaces;
layouts;
graphics;
videos;
text;
documentation;
AI prompts;
AI workflows;
styling algorithms;
recommendation systems;
business processes.

Nothing in these Terms transfers ownership of any intellectual property to Users.

24. TRADEMARKS

The following names, logos, branding elements and identifiers are the exclusive property of House of 4Queens, Sanmati Global or their respective owners unless otherwise stated:

House of 4Queens
4Queens
4queens
Queenie AI Assistant
House of 4Queens logos
Product collection names
Brand artwork
Packaging designs
Marketing slogans
Domain names
Icons
Future trademarks, service marks and trade dress

Nothing contained within the Platform grants Users any right to use our trademarks without prior written permission.

Unauthorised use may constitute infringement under applicable trademark laws.

25. LIMITED LICENCE

Subject to these Terms, House of 4Queens grants Users a limited, revocable, non-exclusive, non-transferable licence to:

access the Platform;
browse Products;
purchase Products;
download invoices;
print Order confirmations;
use the Platform for personal, non-commercial purposes.

This licence does not permit Users to:

copy the Platform;
commercially exploit any content;
reproduce product catalogues;
create derivative works;
redistribute Platform content;
sublicense any rights;
resell Platform data.

All rights not expressly granted are reserved.

26. SOFTWARE, APPLICATIONS & MOBILE SERVICES

These Terms apply equally to:

the Website;
Progressive Web Applications (PWA);
Android applications;
iOS applications;
tablet applications;
wearable integrations;
future desktop applications.

Where applications are distributed through app marketplaces (including Google Play or Apple App Store), Users must also comply with the respective marketplace terms.

Nothing in these Terms limits the rights of platform operators where required under applicable marketplace policies.

26.1 Updates

Applications may automatically install:

bug fixes;
security patches;
compatibility updates;
feature enhancements;
performance improvements.

Failure to install required updates may affect functionality.

House of 4Queens shall not be responsible for issues arising from unsupported application versions.

27. FUTURE LOYALTY PROGRAMME

House of 4Queens may introduce customer loyalty programmes.

Such programmes may include:

reward points;
membership tiers;
exclusive collections;
early access;
referral incentives;
birthday rewards (where voluntarily provided in the future);
promotional credits;
cashback.

Unless expressly stated otherwise:

loyalty benefits have no monetary value;
points cannot be exchanged for cash;
benefits may expire;
programmes may be modified or discontinued.

Separate programme terms may apply.

28. MARKETPLACE SALES

House of 4Queens may, in the future, offer Products through third-party marketplaces.

Orders placed through those marketplaces remain subject to:

applicable marketplace policies;
these Terms where legally permissible;
product-specific conditions.

Where a conflict exists, mandatory marketplace requirements shall prevail only to the extent legally required.

29. INTERNATIONAL EXPANSION

The Platform presently serves customers within India.

House of 4Queens reserves the right to expand internationally.

Upon international launch, additional provisions may apply concerning:

customs duties;
import taxes;
export restrictions;
sanctions compliance;
local consumer protection laws;
international shipping;
currency conversion;
payment processing.

International customers are responsible for complying with the laws applicable within their own jurisdictions.

30. PRIVACY

Collection and processing of Personal Data are governed by the Privacy Policy.

By using the Services, Users acknowledge that House of 4Queens may process Personal Data for purposes including:

account management;
order fulfilment;
fraud prevention;
customer support;
regulatory compliance;
AI-powered recommendations;
platform security;
communications;
service improvement.

House of 4Queens does not knowingly collect dates of birth as part of standard customer registration.

Payment card information is processed by authorised payment processors and is not stored by House of 4Queens.

31. SECURITY

House of 4Queens employs reasonable technical and organisational safeguards designed to protect Platform security.

These measures may include:

encrypted communications;
authentication mechanisms;
OTP verification;
access controls;
audit logging;
fraud monitoring;
secure infrastructure;
vulnerability management.

No internet-based service can guarantee absolute security.

Users acknowledge the inherent risks associated with electronic communications and internet technologies.

32. THIRD-PARTY SERVICES

The Platform may integrate with third-party services including, but not limited to:

payment processors;
logistics providers;
communication providers;
cloud infrastructure providers;
AI service providers;
mapping services;
notification services;
customer support platforms.

House of 4Queens is not responsible for interruptions, failures or losses caused solely by third-party systems beyond our reasonable control.

Links to third-party websites are provided solely for convenience and do not constitute endorsement.

33. DISCLAIMER OF WARRANTIES

Except to the extent prohibited by applicable law, the Platform, Products, Services and AI Features are provided on an "as available" and "as is" basis.

House of 4Queens expressly disclaims all warranties, whether express, implied or statutory, including any implied warranties relating to:

merchantability;
fitness for a particular purpose;
uninterrupted availability;
compatibility;
accuracy;
non-infringement;
reliability;
completeness.

Nothing in this clause limits statutory rights that cannot legally be excluded.

34. LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, House of 4Queens, its owners, employees, consultants, representatives, affiliates, licensors and service providers shall not be liable for any:

indirect damages;
incidental damages;
consequential damages;
exemplary damages;
punitive damages;
special damages;
loss of profits;
loss of goodwill;
business interruption;
data loss;
loss of opportunity;
reputational loss;
emotional distress;
technological incompatibility.

Where liability cannot legally be excluded, our aggregate liability shall not exceed the amount actually paid by the Customer for the specific Product giving rise to the claim.

Nothing in these Terms excludes liability that cannot be excluded under applicable law, including liability arising from fraud or wilful misconduct.

35. INDEMNITY

Users agree to indemnify, defend and hold harmless House of 4Queens, Sanmati Global, its owners, employees, consultants, licensors, technology partners and affiliates against any claims, liabilities, damages, penalties, losses, costs or expenses (including reasonable legal fees) arising from:

breach of these Terms;
misuse of the Platform;
unlawful conduct;
infringement of intellectual property;
submission of unlawful content;
fraudulent Orders;
violation of applicable laws;
misuse of AI Features;
breach of third-party rights.

This indemnity survives termination of these Terms.

36. FORCE MAJEURE

House of 4Queens shall not be liable for delays or failures caused by events beyond our reasonable control, including:

natural disasters;
floods;
earthquakes;
pandemics;
epidemics;
fires;
riots;
civil unrest;
terrorism;
labour disputes;
governmental actions;
sanctions;
internet outages;
cloud infrastructure failures;
cyberattacks;
courier disruptions;
utility failures;
acts of God.

Performance shall be suspended for the duration of the Force Majeure event.

37. FRAUD PREVENTION

House of 4Queens maintains systems designed to identify, prevent and investigate fraudulent or abusive activity.

We reserve the right to:

verify customer identity;
request additional information;
suspend suspicious transactions;
cancel Orders;
refuse Cash on Delivery eligibility;
restrict payment methods;
temporarily suspend accounts;
permanently terminate accounts;
report unlawful conduct to law enforcement authorities.

Activities that may be treated as fraudulent include, without limitation:

identity theft;
use of stolen payment instruments;
fake return requests;
repeated refund abuse;
creation of multiple accounts to exploit promotions;
manipulation of referral programmes;
submission of fabricated reviews;
automated purchasing intended to circumvent inventory controls;
chargeback abuse;
use of false contact information.

Any investigation may require temporary suspension of Order processing.

38. ACCOUNT SUSPENSION AND TERMINATION

House of 4Queens may suspend, restrict or terminate access to all or part of the Services where reasonably necessary.

Reasons may include:

violation of these Terms;
unlawful activity;
security concerns;
repeated abuse of customer support;
fraudulent conduct;
infringement of intellectual property;
misuse of AI Features;
repeated failed identity verification;
abuse of promotional campaigns;
actions adversely affecting other users or the Platform.

Where practical, reasonable notice may be provided.

Immediate suspension may occur where required to protect customers, the Platform or applicable legal interests.

Termination shall not affect accrued legal rights or obligations.

39. ELECTRONIC COMMUNICATIONS

By using the Platform, Customers consent to receive communications electronically.

Communications may include:

Order confirmations;
invoices;
shipping updates;
OTP messages;
payment notifications;
account alerts;
service announcements;
legal notices;
policy updates;
security notifications.

Such communications may be delivered through:

Email;
SMS;
WhatsApp;
Push Notifications;
Customer Dashboard;
future authenticated communication channels.

Electronic communications shall satisfy any legal requirement that communications be in writing, to the extent permitted by applicable law.

40. CHANGES TO THE SERVICES

House of 4Queens continuously improves its Platform.

Accordingly, we may:

introduce new Products;
discontinue Products;
modify AI Features;
change payment options;
revise delivery partners;
redesign the Platform;
improve security measures;
introduce subscription services;
expand internationally;
launch marketplace integrations;
introduce loyalty programmes.

Unless expressly stated otherwise, such changes do not create any obligation to continue supporting previous functionality indefinitely.

41. CHANGES TO THESE TERMS

House of 4Queens reserves the right to amend these Terms from time to time.

Updated versions will be published on the Platform together with the revised "Last Updated" date.

Material changes may additionally be communicated through reasonable means, including:

email;
website notifications;
customer dashboard messages;
mobile application notices.

Continued use of the Services after updated Terms become effective constitutes acceptance of the revised Terms.

42. COMPLIANCE WITH APPLICABLE LAW

House of 4Queens intends to operate in accordance with applicable Indian laws, including, where relevant:

Digital Personal Data Protection Act, 2023;
Information Technology Act, 2000;
Consumer Protection Act, 2019;
Consumer Protection (E-Commerce) Rules, 2020;
Legal Metrology requirements;
Goods and Services Tax legislation;
Arbitration and Conciliation Act, 1996;
other applicable central and state laws.

Nothing in these Terms shall be interpreted as limiting any mandatory consumer rights available under applicable law.

43. DISPUTE RESOLUTION

House of 4Queens values prompt and fair resolution of customer concerns.

Customers are encouraged to first contact our customer support team before initiating formal legal proceedings.

Most issues relating to:

Orders;
deliveries;
returns;
refunds;
exchanges;
payments;
account access;
AI Features;
customer service;

can generally be resolved through our support process.

The Grievance Redressal Policy forms part of this dispute resolution framework.

A Grievance Officer has been appointed under the Consumer Protection (E-Commerce) Rules, 2020:

Vinit Jain — Grievance Officer, House of 4Queens (Sanmati Global)

4queensfashion@gmail.com · +91 8095165432

Grievances are acknowledged within 48 hours and redressed within one month of receipt.

44. ARBITRATION

If a dispute cannot be resolved through good-faith discussions, the dispute shall, to the extent permitted by applicable law, be referred to arbitration.

Arbitration shall:

be governed by the Arbitration and Conciliation Act, 1996;
be conducted by a sole arbitrator appointed in accordance with applicable law;
take place in Hazaribagh, Jharkhand, unless otherwise mutually agreed;
be conducted in the English language.

The arbitral award shall be final and binding upon the parties.

Nothing in this clause prevents either party from seeking interim relief before a court of competent jurisdiction where legally permissible.

45. GOVERNING LAW AND JURISDICTION

These Terms shall be governed by and construed in accordance with the laws of India.

Subject to the arbitration provisions above, courts having jurisdiction in Hazaribagh, Jharkhand shall have exclusive jurisdiction over matters arising from or relating to these Terms, except where mandatory law provides otherwise.

46. ASSIGNMENT

Customers may not assign or transfer any rights or obligations under these Terms without the prior written consent of House of 4Queens.

House of 4Queens may assign, transfer or novate these Terms in connection with:

business restructuring;
succession;
acquisition;
merger;
sale of assets;
internal reorganisation;
future corporate restructuring,

provided such assignment does not materially reduce customer rights required by applicable law.

47. SEVERABILITY

If any provision of these Terms is held to be invalid, illegal or unenforceable by a court or tribunal of competent jurisdiction, that provision shall be enforced to the maximum extent permitted by law, and the remaining provisions shall remain in full force and effect.

48. WAIVER

Failure by House of 4Queens to enforce any provision of these Terms shall not constitute a waiver of that provision or of any other provision.

Any waiver shall be effective only if made expressly in writing.

49. SURVIVAL

The following provisions shall survive termination or expiration of these Terms to the extent necessary for their intended operation:

Intellectual Property;
User Generated Content Licence;
Privacy obligations;
Confidentiality obligations;
Limitation of Liability;
Indemnity;
Fraud Prevention;
Dispute Resolution;
Arbitration;
Governing Law;
Payment obligations;
any other provisions which by their nature are intended to survive.

50. ENTIRE AGREEMENT

These Terms, together with all policies incorporated by reference, constitute the complete agreement between House of 4Queens and the Customer concerning use of the Services.

They supersede all prior discussions, understandings, representations and agreements relating to the subject matter herein.

51. CONTACT DETAILS

For questions regarding these Terms & Conditions, please contact:

House of 4Queens

Trade Name: Sanmati Global

GSTIN: 20AADHJ2343G1ZW

Registered Office

Thana Gali Malviya Road Hazaribagh Jharkhand – 825301 India

Customer Support Email

4queensfashion@gmail.com

Customer Support Phone

+91 8095165432

Business Hours

Monday – Saturday

10:00 AM – 7:00 PM IST

Website

https://houseof4queens.com

52. EFFECTIVE DATE

These Terms become effective from the date published on the Platform and remain in force until replaced by a revised version.

These Terms & Conditions are the master legal agreement governing access to the House of 4Queens Platform. The following documents form an integral part of these Terms and should be read together: