Legal & Policies
Version 1.0 · Effective 4 August 2026
These policies govern your use of House of 4Queens and every purchase you make from us. The Terms & Conditions is the master agreement; the others form part of it.
- Terms & ConditionsThe master agreement governing your use of the site and every purchase.
- Privacy PolicyWhat personal data we collect, why, how long we keep it and your rights over it.
- Shipping PolicyProcessing times, delivery estimates, shipping charges and Cash on Delivery.
- Returns, Refund & Cancellation PolicyThe 10-day return window, what can be returned, and how refunds are processed.
- Pricing & Payment PolicyHow prices, GST, discounts, payment methods and refunds work.
- Cookie PolicyThe cookies and browser storage we use — and the advertising trackers we do not.
- Warranty & Product Care PolicyThe limited warranty on our jewellery and how to keep it looking new.
- User Reviews PolicyWho may review, what we moderate, and how we handle verified purchases.
- Grievance Redressal PolicyOur Grievance Officer, and the 48-hour and one-month timelines we work to.
- Acceptable Use PolicyWhat is and is not permitted when using the site and our AI features.
- Intellectual Property PolicyOwnership of our content, designs, photography and software.
- Copyright & Intellectual Property Complaint PolicyHow to report content that infringes your rights, and how we respond.
- DisclaimerThe limits of what our product information and AI features represent.
- Accessibility StatementHow we work to keep the site usable for everyone, and how to tell us it isn't.
- Contact UsOur business details, support hours and Grievance Officer.
Business details
- Brand:
- House of 4Queens
- Trade name:
- Sanmati Global
- GSTIN:
- 20AADHJ2343G1ZW
- Registered office:
- Thana Gali, Malviya Road, Hazaribagh, Jharkhand – 825301, India
- Grievance Officer:
- Vinit Jain — 4queensfashion@gmail.com, +91 8095165432. Grievances are acknowledged within 48 hours and redressed within one month.