IMPORTANT NOTICE

This Pricing & Payment Policy explains how pricing, taxes, payments, discounts, promotions and refunds are handled by House of 4Queens ("House of 4Queens", "4Queens", "we", "our", "us"), operated by Sanmati Global.

This Policy forms an integral part of the House of 4Queens Terms & Conditions and should be read together with:

By placing an Order, you acknowledge and agree to this Policy.

1. GENERAL PRICING PRINCIPLES

House of 4Queens aims to maintain transparent and competitive pricing for all Products offered on the Platform.

Prices displayed on the Platform are determined based on factors including:

procurement cost;
manufacturing cost;
logistics;
packaging;
operational expenses;
applicable taxes;
promotional campaigns;
inventory availability;
market conditions.

Prices may change without prior notice until an Order has been accepted.

2. CURRENCY

At present, all prices displayed on the Platform are quoted in:

Indian Rupees (INR ₹)

Future international versions of the Platform may support additional currencies.

Where foreign currencies are displayed, they may be estimates only and the final amount charged may vary due to:

exchange rate fluctuations;
banking conversion rates;
payment provider charges;
applicable taxes;
customs duties.

3. GST AND TAXES

House of 4Queens is operated by:

Sanmati Global

GSTIN: 20AADHJ2343G1ZW

Applicable Goods and Services Tax (GST) will be charged in accordance with Indian law.

Product prices displayed on the Platform are exclusive of GST. GST is calculated on the value of the Order after any discount has been applied, and is added to the amount payable. It is shown as a separate line in your cart, at checkout and on your tax invoice, so the total payable is always visible before you confirm the Order.

Where required:

GST will be shown separately;
tax invoices will be generated;
applicable statutory taxes will be collected.

Tax treatment may vary depending upon:

delivery location;
applicable law;
future international expansion.

4. PRODUCT PRICING

Product prices displayed on the Platform generally include:

Product cost;
applicable packaging;
standard operational expenses.

Shipping charges, taxes or Cash on Delivery charges may be displayed separately during checkout where applicable.

5. PRICE CHANGES

House of 4Queens reserves the right to revise prices at any time before an Order is accepted.

Reasons may include:

supplier price changes;
inventory costs;
taxation changes;
operational costs;
promotional campaigns;
pricing corrections;
currency fluctuations;
market conditions.

Price changes do not affect Orders already accepted by House of 4Queens unless cancellation is required due to an obvious pricing error.

6. PRICING ERRORS

Despite reasonable care, pricing errors may occasionally occur.

Examples include:

typographical mistakes;
technical errors;
integration failures;
software bugs;
synchronisation delays.

If a Product is listed at an incorrect price, House of 4Queens reserves the right to:

cancel the Order;
refuse shipment;
contact the customer;
offer purchase at the correct price;
refund any payment received.

Nothing in this clause limits rights available under applicable consumer protection laws.

7. DISCOUNTS AND PROMOTIONS

House of 4Queens may offer:

coupon codes;
promotional discounts;
festive offers;
introductory pricing;
bundle pricing;
loyalty rewards;
referral programmes;
influencer campaigns;
future membership pricing.

Promotions remain subject to their individual terms.

Unless expressly stated otherwise:

promotions cannot be combined;
coupons cannot be exchanged for cash;
expired coupons cannot be reactivated;
promotions are non-transferable.

House of 4Queens reserves the right to modify or withdraw promotions at any time.

8. PAYMENT METHODS

At launch, the payment method available at checkout is:

Cash on Delivery (COD).

The following methods are integrated and will be enabled at checkout once online payment processing goes live. Until they appear as options at checkout, they are not available:

UPI;
Debit Cards;
Credit Cards;
Net Banking;
Wallets.

The methods actually available to you are always those shown on the checkout page for your Order. Nothing in this Policy should be read as a representation that a method not shown at checkout can be used.

Future payment methods may include:

EMI;
International Cards;
Gift Cards;
Buy Now Pay Later (BNPL);
Store Credits;
Loyalty Wallet;
Marketplace Wallets.

Availability may vary depending on location, Order value and payment provider.

9. PAYMENT PROCESSING

Electronic payments are processed through authorised payment service providers, including Razorpay and any future RBI-authorised payment partners.

House of 4Queens does not store:

complete card numbers;
CVV;
card PIN;
internet banking passwords;
payment authentication credentials.

Sensitive payment information is processed directly by the payment service provider.

Customers should review the privacy policies of payment providers where applicable.

10. PAYMENT AUTHORIZATION

Submission of payment information does not guarantee Order acceptance.

House of 4Queens may perform reasonable verification before accepting an Order.

Orders may be declined where:

payment authorisation fails;
fraud is suspected;
identity verification fails;
banking networks reject the transaction.

11. PAYMENT FAILURES

House of 4Queens is not responsible for payment failures resulting from:

insufficient funds;
expired payment cards;
incorrect payment information;
OTP failures;
banking downtime;
payment gateway outages;
customer device issues;
internet connectivity problems.

Customers may retry payment using another supported method.

12. CASH ON DELIVERY

Cash on Delivery (COD) is currently available for eligible Indian PIN codes.

Current COD conditions include:

COD handling charge: ₹29
Maximum Order value: ₹10,000

House of 4Queens reserves the right to restrict or withdraw COD availability for reasons including:

repeated Order refusals;
suspected fraud;
operational limitations;
high-risk delivery locations.

13. ORDER CONFIRMATION

An Order is considered accepted only after:

successful payment verification (where applicable);
inventory confirmation;
fraud screening;
issuance of an Order confirmation.

Automatic acknowledgement of an Order request does not constitute legal acceptance.

14. REFUNDS

Where a refund is approved under the Returns, Refund & Cancellation Policy, House of 4Queens will generally process the refund using the original payment method.

Refund timelines may vary depending upon:

banking systems;
payment providers;
card issuers;
UPI processing;
financial institutions.

House of 4Queens is not responsible for delays occurring after a refund has been successfully initiated.

15. CASH ON DELIVERY REFUNDS

Refunds for Cash on Delivery Orders may require customers to provide:

bank account information;
UPI details;
another approved refund destination.

Identity verification may be requested before processing refunds.

16. FRAUD PREVENTION

House of 4Queens maintains systems intended to detect fraudulent payment activity.

Orders may be delayed, suspended or cancelled where fraud indicators are identified.

Examples include:

stolen payment instruments;
multiple failed payment attempts;
identity inconsistencies;
abnormal purchasing patterns;
suspected chargeback abuse.

Appropriate action may include reporting unlawful activity to competent authorities where required.

17. FUTURE INTERNATIONAL PAYMENTS

When international sales are introduced, House of 4Queens may accept:

international credit cards;
international debit cards;
global wallets;
international payment gateways.

Customers may be responsible for:

foreign exchange charges;
international banking fees;
customs duties;
import taxes.

Such charges are generally imposed by third parties and are outside the control of House of 4Queens.

18. CHANGES TO THIS POLICY

House of 4Queens may revise this Pricing & Payment Policy from time to time.

Updated versions will be published on the Platform together with the revised "Last Updated" date.

Continued use of the Platform after publication constitutes acceptance of the revised Policy.

19. CONTACT

For pricing or payment-related enquiries, please contact:

House of 4Queens

Trade Name: Sanmati Global

GSTIN: 20AADHJ2343G1ZW

Email: 4queensfashion@gmail.com

Phone: +91 8095165432

Business Hours

Monday – Saturday

10:00 AM – 7:00 PM IST

20. EFFECTIVE DATE

This Pricing & Payment Policy becomes effective from the date published on the Platform and remains in force until replaced by a revised version.

This Pricing & Payment Policy forms part of the House of 4Queens Terms & Conditions and should be read together with the Shipping Policy, Returns, Refund & Cancellation Policy and Privacy Policy.