IMPORTANT NOTICE

This Returns, Refund & Cancellation Policy ("Policy") explains the conditions under which House of 4Queens accepts returns, processes refunds, approves exchanges and permits cancellation of Orders.

This Policy forms an integral part of the House of 4Queens Terms & Conditions and should be read together with:

Nothing in this Policy limits any mandatory consumer rights available under applicable Indian law.

1. RETURN ELIGIBILITY

House of 4Queens strives to ensure every Product reaches customers in excellent condition.

Eligible Products may be returned within:

10 calendar days from the date of delivery,

provided all eligibility conditions are satisfied.

Return approval is not automatic.

Each request is reviewed individually.

2. CONDITIONS FOR ACCEPTED RETURNS

To qualify for a return, the Product should generally:

be unused except for reasonable inspection;
be free from customer-caused damage;
be returned with original packaging where reasonably available;
include tags, labels and accessories supplied with the Product;
include proof of purchase or Order reference;
not fall within a non-returnable category.

House of 4Queens may request photographs or videos before approving a return.

3. PRODUCTS NOT ELIGIBLE FOR RETURN

Unless otherwise required by applicable law, the following Products are generally non-returnable:

3.1 Sale Items

Products sold under:

Clearance Sale
Final Sale
Flash Sale
Non-Returnable Sale
similar promotional campaigns

where specifically marked as non-returnable.

3.2 Customised Products

Products manufactured or modified according to customer specifications, including:

customised jewellery;
engraved products;
personalised products;
made-to-order items.

3.3 Hygiene-Sensitive Products

For hygiene and safety reasons, the following are generally non-returnable after opening or use:

Earrings
Nose Pins
Body Jewellery
other hygiene-sensitive products identified on the Product page.

3.4 Used or Damaged Products

Returns may be refused where Products show evidence of:

misuse;
customer-caused damage;
excessive wear;
alteration;
unauthorised repair;
missing components.

4. EXCHANGES

Eligible Products may be exchanged subject to:

stock availability;
successful inspection;
approval by House of 4Queens.

If the requested replacement Product is unavailable, we may instead offer:

store credit (where introduced in the future);
refund;
alternative Product;
another mutually acceptable resolution.

5. DAMAGED PRODUCTS

If a Product arrives damaged during transit, customers should contact House of 4Queens as soon as reasonably possible.

To assist our investigation, customers may be asked to provide:

photographs of the outer package;
photographs of the Product;
photographs of the shipping label;
an unboxing video where available;
Order number.

After verification, House of 4Queens may, at its discretion:

replace the Product;
refund the purchase price;
offer another appropriate resolution.

6. INCORRECT PRODUCTS

If a customer receives a Product different from that ordered, House of 4Queens should be notified promptly.

Following verification, we may:

arrange collection;
dispatch the correct Product;
issue a refund;
offer an exchange.

Customers should not use incorrectly delivered Products before contacting customer support.

7. MISSING ITEMS

If an Order appears incomplete, customers should notify House of 4Queens as soon as reasonably possible.

Investigations may involve:

warehouse records;
packing records;
courier documentation;
shipment weight verification.

Appropriate corrective action will be taken where a discrepancy is confirmed.

8. RETURN REQUEST PROCESS

Customers seeking to return an eligible Product should:

Contact House of 4Queens Customer Support.
Provide the Order reference.
Explain the reason for the return.
Submit requested photographs or videos where applicable.
Await return authorisation before shipping the Product.

Returns sent without authorisation may experience delays in processing.

9. RETURN SHIPPING

Depending upon the circumstances, House of 4Queens may:

arrange reverse pickup;
request self-shipment;
reimburse eligible return shipping expenses where approved.

Customers should package returned Products securely to minimise damage during transit.

House of 4Queens is not responsible for Products lost during unauthorised or improperly packaged returns.

10. INSPECTION OF RETURNED PRODUCTS

Returned Products are inspected after receipt.

Inspection may verify:

Product identity;
condition;
authenticity;
completeness;
evidence of use;
customer-reported issues.

Approval of a return remains subject to successful inspection.

11. REFUNDS

Where a refund is approved, House of 4Queens will generally refund the amount paid for the eligible Product.

Once a return has been approved following inspection, House of 4Queens will initiate the refund within 7 business days. The further time taken for the amount to reach you depends on your bank, card issuer or payment provider and is outside our control.

Refunds are normally issued using the original payment method whenever reasonably possible.

Depending on the payment method and financial institution, processing times may vary.

House of 4Queens is not responsible for delays occurring within banking or payment networks after the refund has been initiated.

12. CASH ON DELIVERY REFUNDS

For Cash on Delivery Orders, refunds may require customers to provide appropriate bank account details or another approved refund mechanism.

Identity verification may be requested before processing COD refunds.

13. ORDER CANCELLATION

Customers may request cancellation before shipment.

Cancellation requests are subject to:

Order status;
warehouse processing;
dispatch status.

Once an Order has been dispatched, cancellation may no longer be possible.

Customers may instead be required to follow the applicable return process where eligible.

14. CANCELLATION BY HOUSE OF 4QUEENS

House of 4Queens reserves the right to cancel Orders where reasonably necessary, including in cases of:

pricing errors;
stock unavailability;
suspected fraud;
payment failure;
duplicate Orders;
regulatory restrictions;
force majeure;
operational impossibility.

Where payment has already been received for a cancelled Order, an appropriate refund will generally be initiated.

15. REFUSAL OF RETURNS

House of 4Queens may refuse a return where:

eligibility requirements are not satisfied;
evidence indicates misuse;
Products have been altered;
Products are incomplete;
Products fall within non-returnable categories;
fraudulent activity is suspected.

Customers will be informed where a return cannot be approved.

16. ABUSE OF RETURN POLICY

To protect all customers, House of 4Queens monitors unusual return activity.

Examples of abuse may include:

repeated fraudulent return requests;
returning substituted Products;
excessive return behaviour;
false damage claims;
manipulation of promotional campaigns.

Where abuse is identified, House of 4Queens may:

refuse future returns;
restrict account privileges;
withdraw Cash on Delivery eligibility;
suspend customer accounts;
pursue appropriate legal remedies.

17. FORCE MAJEURE

Processing of returns, exchanges or refunds may be delayed due to circumstances beyond our reasonable control, including:

natural disasters;
severe weather;
transportation disruptions;
labour disputes;
pandemics;
government restrictions;
cyber incidents;
other force majeure events.

18. CHANGES TO THIS POLICY

House of 4Queens may update this Policy from time to time.

Updated versions will be published on the Platform together with the revised "Last Updated" date.

Continued use of the Platform after publication constitutes acceptance of the revised Policy.

19. CONTACT

For returns, refunds or cancellations, please contact:

House of 4Queens

Trade Name: Sanmati Global

GSTIN: 20AADHJ2343G1ZW

Email: 4queensfashion@gmail.com

Phone: +91 8095165432

Business Hours

Monday – Saturday

10:00 AM – 7:00 PM IST

This Returns, Refund & Cancellation Policy forms part of the House of 4Queens Terms & Conditions.

Returns, Refund & Cancellation Policy