IMPORTANT NOTICE

This Shipping Policy explains how House of 4Queens ("House of 4Queens", "4Queens", "we", "our", "us"), operated by Sanmati Global, processes, packs, dispatches and delivers customer Orders.

This Policy forms an integral part of our Terms & Conditions and should be read together with:

By placing an Order, you agree to this Shipping Policy.

1. SHIPPING COVERAGE

1.1 Current Service Area

At present, House of 4Queens ships Products within India only.

Delivery availability depends upon:

PIN code serviceability;
courier coverage;
operational feasibility;
government restrictions;
force majeure events.

Certain remote locations may require additional delivery time.

1.2 Future International Shipping

House of 4Queens intends to expand internationally.

When international shipping becomes available, additional terms may apply relating to:

customs duties;
import taxes;
export regulations;
restricted destinations;
international courier services;
local consumer protection requirements;
currency conversion.

International shipping terms will be published separately before launch.

2. ORDER PROCESSING

2.1 Processing Time

Most Orders are processed within:

1–3 Business Days

Processing includes:

Order verification;
payment confirmation;
inventory allocation;
quality inspection;
secure packaging;
dispatch preparation.

Business Days exclude:

Sundays;
national holidays;
declared operational holidays.

2.2 Processing Delays

Occasionally processing may require additional time due to:

high order volumes;
inventory reconciliation;
quality inspections;
courier disruptions;
severe weather;
public holidays;
technical issues;
fraud verification;
force majeure events.

Where practical, customers will be informed of material delays.

3. SHIPPING CHARGES

Shipping charges are displayed during checkout.

Current policy:

Order Value	Shipping Charge
₹999 and above	Free
Below ₹999	₹49

A Cash on Delivery handling charge of ₹29 applies in addition where COD is selected. The COD charge is not waived by the free-shipping threshold.

Shipping charges may change from time to time.

Updated charges will always be displayed before payment confirmation.

4. CASH ON DELIVERY (COD)

Cash on Delivery is available for eligible locations.

Current COD conditions:

COD handling charge: ₹29
Maximum COD Order value: ₹10,000
Subject to serviceable PIN codes
Subject to fraud screening

House of 4Queens reserves the right to withdraw COD eligibility for:

repeated refusal of deliveries;
fraudulent activity;
excessive cancellations;
operational limitations.

5. SHIPPING PARTNERS

House of 4Queens works with reputable logistics providers.

Courier partners may change without prior notice depending upon:

destination;
service quality;
delivery speed;
operational efficiency.

Selection of courier partner remains at our discretion.

6. DELIVERY ESTIMATES

Estimated delivery timelines begin after dispatch, not after Order placement.

Actual delivery depends upon:

destination;
courier network;
weather;
transportation conditions;
local regulations;
recipient availability.

Delivery estimates are indicative and are not guaranteed delivery commitments.

7. ADDRESS ACCURACY

Customers are responsible for providing accurate delivery information.

Please verify:

recipient name;
mobile number;
delivery address;
PIN code;
landmark (if applicable).

House of 4Queens is not responsible for delays or failed deliveries resulting from incorrect information provided by the customer.

8. ADDRESS CHANGES

Address modification requests may be accepted only before dispatch.

Once an Order has been handed to the courier, address changes may no longer be possible.

Where supported by the courier, we may attempt to assist, but cannot guarantee successful modification.

9. ORDER TRACKING

Once an Order is dispatched, customers may receive tracking information through one or more of the following channels:

Email;
SMS;
WhatsApp;
Customer Account;
future mobile applications.

Tracking updates depend upon courier systems and may not always be available in real time.

10. DELIVERY ATTEMPTS

Courier partners generally make multiple delivery attempts in accordance with their operational policies.

If delivery cannot be completed because:

the recipient is unavailable;
contact information is incorrect;
the address cannot be located;
delivery is refused;

the shipment may be returned to House of 4Queens.

Additional shipping charges may apply for re-dispatch where permitted.

11. INSPECTION UPON DELIVERY

Customers are encouraged to inspect packages promptly upon receipt.

If the package appears:

tampered with;
damaged;
opened;
crushed;
leaking;
materially different from expected condition,

customers should:

photograph the package;
retain all packaging;
contact House of 4Queens as soon as reasonably possible.

Supporting evidence assists us in investigating shipping-related issues.

12. DAMAGED OR INCORRECT PRODUCTS

If a customer receives:

a damaged Product;
an incorrect Product;
an incomplete shipment;

the customer should notify House of 4Queens promptly.

Resolution may include:

replacement;
refund;
exchange;

subject to verification and the Returns, Refund & Cancellation Policy.

13. LOST SHIPMENTS

Where a shipment is confirmed lost in transit by the courier after reasonable investigation, House of 4Queens may, at its discretion:

dispatch a replacement;
issue a refund;
provide another appropriate resolution.

Customers may be requested to cooperate with any investigation conducted by the courier or House of 4Queens.

14. DELIVERY ACCEPTANCE

Delivery to the address provided by the customer shall generally be treated as successful delivery.

House of 4Queens is not responsible for loss occurring after successful delivery to the specified address.

Customers should ensure that authorised recipients are available where necessary.

15. FORCE MAJEURE

Delivery timelines may be affected by events beyond our reasonable control, including:

floods;
earthquakes;
severe weather;
pandemics;
strikes;
transport disruptions;
government restrictions;
internet outages affecting logistics;
civil disturbances;
other force majeure events.

Such events may result in temporary suspension or delay of shipping services.

16. CHANGES TO THIS POLICY

House of 4Queens may revise this Shipping Policy from time to time.

Updated versions will be published on the Platform together with the revised "Last Updated" date.

Continued use of the Platform after publication constitutes acceptance of the revised Shipping Policy.

17. CONTACT

For shipping-related enquiries, please contact:

House of 4Queens

Trade Name: Sanmati Global

GSTIN: 20AADHJ2343G1ZW

Email: 4queensfashion@gmail.com

Phone: +91 8095165432

Business Hours

Monday – Saturday

10:00 AM – 7:00 PM IST

This Shipping Policy forms part of the House of 4Queens Terms & Conditions.