IMPORTANT NOTICE

This Warranty & Product Care Policy ("Policy") explains the limited warranty applicable to Products sold by House of 4Queens ("House of 4Queens", "4Queens", "we", "our", "us"), operated by Sanmati Global, together with recommended care practices intended to maximise product life.

This Policy forms an integral part of the House of 4Queens Terms & Conditions and should be read together with:

By purchasing or using our Products, you acknowledge and agree to this Policy.

1. OUR COMMITMENT

House of 4Queens is committed to supplying Products that undergo reasonable quality checks before dispatch.

Fashion jewellery and accessories are delicate products that require appropriate handling and care.

This Policy explains:

what is covered;
what is not covered;
how customers should care for Products;
how warranty claims are evaluated.

2. NATURE OF PRODUCTS

Unless expressly stated otherwise, Products sold by House of 4Queens are:

Artificial Jewellery;
Fashion Jewellery;
Fashion Accessories;
Lifestyle Accessories.

These Products are intended for normal personal use and are not designed to perform as fine jewellery manufactured from precious metals or gemstones.

Customers should take this distinction into account when assessing expected product lifespan.

3. LIMITED WARRANTY

House of 4Queens provides a limited warranty that, at the time of delivery, Products will substantially conform to their published description and will be free from manufacturing defects that materially affect normal intended use.

This limited warranty applies only to the original purchaser.

Warranty benefits are non-transferable.

4. WHAT IS COVERED

Subject to verification, the limited warranty may cover genuine manufacturing defects including:

defective clasps;
broken findings resulting from manufacturing defects;
missing decorative components present at dispatch;
manufacturing assembly defects;
incorrect Product supplied;
material defects identified shortly after delivery.

Each claim is individually assessed.

Approval of one claim does not create a precedent for future claims.

5. WHAT IS NOT COVERED

The limited warranty does not generally cover:

normal wear and tear;
scratches;
surface marks;
fading due to regular use;
gradual plating wear;
accidental damage;
impact damage;
misuse;
improper storage;
exposure to chemicals;
exposure to perfumes;
exposure to cosmetics;
exposure to deodorants;
exposure to hair sprays;
water damage;
perspiration-related deterioration;
salt-water exposure;
swimming while wearing jewellery;
gym usage;
sleeping while wearing jewellery;
modifications by third parties;
unauthorised repairs;
intentional damage;
loss or theft.

These exclusions reflect the normal characteristics of fashion jewellery.

6. NATURAL VARIATIONS

Minor differences between Products may occur due to:

handcrafted finishing;
plating batches;
manufacturing tolerances;
photography lighting;
screen calibration;
monitor settings.

Such variations do not constitute manufacturing defects.

7. CUSTOMER RESPONSIBILITIES

Customers are responsible for:

handling Products carefully;
following recommended care instructions;
storing jewellery appropriately;
avoiding unnecessary exposure to chemicals;
inspecting Products after delivery;
reporting genuine issues promptly.

Failure to follow recommended care practices may affect warranty eligibility.

8. PRODUCT CARE GUIDELINES

To maximise product life, House of 4Queens recommends that customers:

remove jewellery before bathing;
remove jewellery before swimming;
remove jewellery before exercising;
avoid direct contact with perfumes;
avoid contact with lotions;
avoid contact with cosmetics;
avoid exposure to harsh cleaning agents;
avoid excessive moisture;
avoid prolonged sunlight where practicable.

These precautions help preserve plating and decorative finishes.

9. STORAGE RECOMMENDATIONS

For best results, jewellery should be stored:

in a dry location;
in individual pouches where possible;
away from excessive humidity;
away from direct sunlight;
away from abrasive materials;
away from sharp objects.

Keeping individual pieces separated may reduce scratching and tangling.

10. CLEANING

Customers should clean Products gently using:

a soft dry cloth;
a clean microfiber cloth;
gentle wiping.

Customers should generally avoid:

abrasive cleaners;
chemical polishes;
ultrasonic cleaners;
industrial cleaning agents;
bleach;
acetone;
alcohol-based cleaning solutions unless specifically recommended.

Improper cleaning may permanently damage finishes.

11. WARRANTY CLAIM PROCESS

Customers wishing to submit a warranty claim should contact House of 4Queens Customer Support.

To assist evaluation, customers may be requested to provide:

Order number;
description of the issue;
photographs;
close-up images;
videos where appropriate;
additional information reasonably required for investigation.

Submission of a claim does not guarantee approval.

12. INSPECTION

Warranty claims are assessed after review of the available evidence.

House of 4Queens may request:

additional photographs;
return of the Product;
further explanation;
proof of purchase.

Where return of the Product is required, inspection will normally be completed before a final decision is made.

13. WARRANTY REMEDIES

Where a valid warranty claim is approved, House of 4Queens may, at its discretion:

repair the Product;
replace the Product;
replace with a substantially similar Product;
provide a refund where appropriate;
provide another commercially reasonable resolution.

The selected remedy will depend upon:

availability;
nature of the defect;
operational feasibility;
applicable law.

14. LIMITATION OF WARRANTY

Except as expressly stated in this Policy or required by applicable law:

no additional warranties are provided;
no guarantee of lifetime durability is made;
no guarantee against normal wear is provided.

Nothing in this Policy limits statutory consumer rights that cannot legally be excluded.

15. POLICY CHANGES

House of 4Queens may revise this Warranty & Product Care Policy from time to time.

Updated versions will be published on the Platform together with the revised "Last Updated" date.

Continued use of the Platform after publication constitutes acceptance of the revised Policy.

16. CONTACT

Warranty-related enquiries may be directed to:

House of 4Queens

Trade Name: Sanmati Global

GSTIN: 20AADHJ2343G1ZW

Registered Office

Thana Gali Malviya Road Hazaribagh Jharkhand – 825301 India

Email

4queensfashion@gmail.com

Phone

+91 8095165432

Business Hours

Monday – Saturday

10:00 AM – 7:00 PM IST

17. EFFECTIVE DATE

This Warranty & Product Care Policy becomes effective from the date published on the Platform and remains in force until replaced by a revised version.

This Warranty & Product Care Policy forms part of the House of 4Queens Terms & Conditions and should be read together with the Disclaimer and Returns, Refund & Cancellation Policy.