IMPORTANT NOTICE

House of 4Queens ("House of 4Queens", "4Queens", "we", "our", "us"), operated by Sanmati Global, respects the intellectual property rights of others and expects all users of the Platform to do the same.

This Copyright & Intellectual Property Complaint Policy ("Policy") explains the procedure for reporting alleged copyright or other intellectual property infringements relating to content available through:

https://houseof4queens.com
Future Android Applications
Future iOS Applications
Progressive Web Applications (PWA)
Customer Portal
Future marketplace integrations
Any digital platform operated by House of 4Queens

This Policy forms an integral part of the House of 4Queens Terms & Conditions and should be read together with:

1. PURPOSE

The purpose of this Policy is to:

protect intellectual property rights;
establish a fair complaint process;
provide an efficient mechanism for reporting infringement;
ensure lawful handling of complaints;
minimise misuse of the reporting process.

House of 4Queens acts in good faith when reviewing complaints but does not automatically conclude that reported material is infringing.

2. SCOPE

This Policy applies to alleged infringement involving:

copyright;
trademarks;
logos;
product photographs;
illustrations;
artwork;
videos;
written content;
software;
documentation;
catalogues;
packaging designs;
AI-generated content owned by House of 4Queens;
other legally protectable intellectual property.

3. WHO MAY SUBMIT A COMPLAINT

A complaint may be submitted by:

the intellectual property owner;
an authorised legal representative;
an authorised licensing agent;
another person legally authorised to act on behalf of the rights holder.

House of 4Queens may request evidence of authority before acting upon a complaint.

4. INFORMATION REQUIRED

To enable effective review, complaints should include, where applicable:

full name of the complainant;
organisation (if applicable);
contact information;
description of the intellectual property claimed to be infringed;
location (URL) of the allegedly infringing material;
explanation of the alleged infringement;
ownership details;
supporting documentation;
any relevant registration numbers (where available).

Providing complete information generally assists in faster review.

5. REVIEW PROCESS

Upon receipt of a complaint, House of 4Queens may:

acknowledge receipt;
review the submitted information;
request additional information;
conduct internal verification;
contact the relevant user;
seek clarification from either party;
consult legal advisers where appropriate.

Submission of a complaint does not guarantee removal of the reported material.

6. TEMPORARY ACTIONS

Where appropriate, House of 4Queens may, at its discretion:

temporarily disable access to content;
restrict visibility of content;
suspend publication pending review;
preserve relevant records;
request further information from affected users.

Such actions are precautionary only and do not imply a determination of infringement.

7. POSSIBLE OUTCOMES

Following review, House of 4Queens may:

remove content;
restore content;
reject the complaint;
request additional evidence;
suspend user accounts;
terminate repeat infringers' accounts;
pursue any other appropriate action.

Each matter is evaluated individually.

8. COUNTER-NOTIFICATIONS

Where content has been removed or restricted following a complaint, the affected user may contact House of 4Queens if they believe:

the complaint was submitted in error;
they possess the necessary rights;
their use is otherwise lawful;
the content does not infringe the identified intellectual property.

Counter-notifications should include sufficient supporting information to enable review.

House of 4Queens may request additional documentation where necessary.

9. REPEAT INFRINGEMENT

House of 4Queens reserves the right to take additional action where a user repeatedly infringes intellectual property rights.

Such action may include:

removal of content;
suspension of upload privileges;
suspension of customer accounts;
permanent account termination;
restriction of Platform access.

Appropriate action will depend upon the circumstances of each case.

10. FALSE OR MISLEADING COMPLAINTS

Complaints should be submitted honestly and in good faith.

Knowingly submitting false, misleading or fraudulent complaints may result in:

rejection of the complaint;
restriction of future submissions;
legal action where appropriate;
recovery of costs where permitted by applicable law.

House of 4Queens reserves all available legal rights against misuse of this reporting process.

11. THIRD-PARTY CONTENT

Certain materials appearing on the Platform may originate from:

customers;
reviewers;
marketplace partners;
authorised licensors;
third-party service providers.

House of 4Queens does not necessarily exercise editorial control over all third-party submissions.

Where infringement is identified, appropriate action may be taken following review.

12. RECORD RETENTION

Complaint records may be retained for purposes including:

legal compliance;
dispute resolution;
audit requirements;
fraud prevention;
internal governance;
enforcement of legal rights.

Retention periods may vary depending upon applicable legal obligations.

13. POLICY UPDATES

House of 4Queens may revise this Policy from time to time.

Updated versions will be published on the Platform together with the revised "Last Updated" date.

Continued use of the Platform after publication constitutes acceptance of the revised Policy.

14. CONTACT

House of 4Queens

Trade Name: Sanmati Global

GSTIN: 20AADHJ2343G1ZW

Registered Office

Thana Gali Malviya Road Hazaribagh Jharkhand – 825301 India

Email

4queensfashion@gmail.com

Phone

+91 8095165432

Business Hours

Monday – Saturday

10:00 AM – 7:00 PM IST

15. EFFECTIVE DATE

This Copyright & Intellectual Property Complaint Policy becomes effective from the date published on the Platform and remains in force until replaced by a revised version.

This Copyright & Intellectual Property Complaint Policy forms part of the House of 4Queens Terms & Conditions and should be read together with the Intellectual Property Policy and Acceptable Use Policy.