IMPORTANT NOTICE

This User Reviews Policy ("Policy") governs the submission, publication, moderation and use of customer reviews, ratings, photographs, videos and other user-generated content ("UGC") on the House of 4Queens Platform.

This Policy applies to all reviews submitted through:

https://houseof4queens.com
Future Android Applications
Future iOS Applications
Progressive Web Applications (PWA)
Customer Portal
Email review requests
Future marketplace integrations
Any digital platform operated by House of 4Queens

This Policy forms an integral part of the House of 4Queens Terms & Conditions and should be read together with:

1. PURPOSE

House of 4Queens values genuine customer feedback.

Reviews help customers make informed purchasing decisions and help us improve our Products and Services.

We encourage honest reviews—whether positive, neutral or negative—provided they comply with this Policy.

2. ELIGIBILITY TO SUBMIT REVIEWS

Reviews may be submitted by:

verified purchasers;
registered customers;
guest checkout customers (where verification is possible);
customers invited through post-purchase review requests.

House of 4Queens may identify reviews as:

Verified Purchase;
Customer Review;
Incentivised Review (where applicable);
Imported Marketplace Review (where applicable).

3. TYPES OF CONTENT

Customers may submit:

star ratings;
written reviews;
photographs;
videos;
styling suggestions;
product usage experience;
sizing feedback;
quality observations;
packaging feedback.

Additional review formats may be introduced in the future.

4. REVIEW GUIDELINES

Reviews should be:

truthful;
based on genuine experience;
relevant to the Product;
respectful;
understandable;
free from misleading claims.

Customers should clearly distinguish between:

factual observations;
personal opinions;
preferences.

5. PROHIBITED CONTENT

Reviews must not contain:

false statements;
defamatory content;
abusive language;
obscene material;
discriminatory remarks;
hate speech;
threats;
harassment;
unlawful content;
misleading medical claims;
political campaigning;
religious propaganda;
spam;
phishing links;
malware;
advertisements;
promotional material for other businesses;
confidential information;
another person's Personal Data.

6. PRODUCT RELEVANCE

Reviews should relate to the specific Product being reviewed.

Customers should avoid including unrelated information concerning:

other Products;
unrelated Orders;
shipping complaints (unless relevant);
customer service experiences unrelated to the Product;
disputes with other customers.

Separate support channels should be used for customer service issues.

7. PHOTOGRAPHS AND VIDEOS

Customers may voluntarily upload photographs or videos together with reviews.

Uploaded media should:

accurately represent the Product;
belong to the customer or be used with permission;
avoid showing unrelated individuals without consent;
avoid revealing confidential information;
avoid displaying unlawful content.

Media may be compressed, resized or reformatted for technical reasons.

8. MODERATION

House of 4Queens reserves the right to review submitted content before publication.

Moderation may include:

spam detection;
profanity filtering;
malware screening;
duplicate detection;
fraud detection;
authenticity checks;
manual review.

Moderation is intended to maintain a trustworthy review environment.

9. REVIEW REMOVAL

House of 4Queens may refuse to publish or may remove reviews that:

violate this Policy;
contain unlawful material;
infringe intellectual property;
disclose Personal Data;
impersonate another person;
are fraudulent;
are generated through automated abuse;
are duplicated excessively;
are irrelevant to the Product.

Removal of a review does not necessarily imply that the underlying customer complaint lacks merit.

10. VERIFIED PURCHASES

Where technically feasible, House of 4Queens may identify reviews submitted by customers who purchased the relevant Product through our Platform.

Verification indicates only that a qualifying purchase was identified.

It does not imply endorsement of the review's opinions.

11. INCENTIVISED REVIEWS

From time to time, House of 4Queens may conduct programmes encouraging customers to provide feedback.

Where a review has been submitted in connection with an incentive, giveaway or promotional campaign, House of 4Queens may identify the review accordingly where appropriate.

Participation in such programmes does not require customers to provide favourable reviews.

Honest feedback is always encouraged.

12. LICENCE TO USE REVIEWS

By submitting reviews, photographs, videos or other User Generated Content, customers grant House of 4Queens a worldwide, non-exclusive, royalty-free, transferable licence to:

reproduce;
display;
publish;
distribute;
adapt;
translate;
archive;
promote;
include in marketing materials;
display on social media;
display within mobile applications;
display in future marketplaces.

Ownership of the original content remains with the customer, subject to this licence.

13. INTELLECTUAL PROPERTY

Customers warrant that submitted reviews and accompanying media:

are original;
do not infringe third-party intellectual property;
are submitted with appropriate permissions where necessary.

Customers remain responsible for the content they submit.

14. PRIVACY

Customers should avoid including Personal Data within reviews.

House of 4Queens may remove or redact:

phone numbers;
email addresses;
residential addresses;
payment information;
identification numbers;
other sensitive information.

Processing of review-related Personal Data is governed by the Privacy Policy.

15. FRAUD PREVENTION

House of 4Queens may investigate review manipulation including:

fake reviews;
purchased reviews;
coordinated review campaigns;
multiple reviews from the same individual;
automated review generation;
bot activity;
review stuffing.

Where manipulation is identified, House of 4Queens may remove affected reviews and take appropriate action under the Terms & Conditions.

16. NO ENDORSEMENT

Customer reviews represent the opinions of the individuals submitting them.

Unless expressly stated otherwise:

reviews do not represent the views of House of 4Queens;
publication does not constitute endorsement;
review content should not be interpreted as professional advice.

17. POLICY CHANGES

House of 4Queens may revise this User Reviews Policy from time to time.

Updated versions will be published on the Platform together with the revised "Last Updated" date.

Continued use of the Platform after publication constitutes acceptance of the revised Policy.

18. CONTACT

Questions regarding this Policy may be directed to:

House of 4Queens

Trade Name: Sanmati Global

GSTIN: 20AADHJ2343G1ZW

Registered Office

Thana Gali Malviya Road Hazaribagh Jharkhand – 825301 India

Email

4queensfashion@gmail.com

Phone

+91 8095165432

Business Hours

Monday – Saturday

10:00 AM – 7:00 PM IST

19. EFFECTIVE DATE

This User Reviews Policy becomes effective from the date published on the Platform and remains in force until replaced by a revised version.

This User Reviews Policy forms part of the House of 4Queens Terms & Conditions and should be read together with the Privacy Policy, Acceptable Use Policy and Intellectual Property Policy.