OUR COMMITMENT

House of 4Queens ("House of 4Queens", "4Queens", "we", "our", "us"), operated by Sanmati Global, is committed to making our website, mobile applications and digital services accessible to as many people as reasonably possible, regardless of ability, technology or circumstance.

Accessibility is an ongoing process rather than a one-time achievement.

As our Platform evolves, we will continue improving accessibility through design, development, testing and customer feedback.

This Accessibility Statement applies to:

https://houseof4queens.com
Future Android Applications
Future iOS Applications
Progressive Web Applications (PWA)
Customer Portal
Future digital services operated by House of 4Queens

This Statement should be read together with our:

1. ACCESSIBILITY OBJECTIVES

House of 4Queens seeks to build digital experiences that are:

perceivable;
operable;
understandable;
robust;
secure;
inclusive.

Our objective is to reduce unnecessary barriers that may prevent customers from accessing our Products and Services.

2. DESIGN PRINCIPLES

When designing and developing the Platform, we aim to consider accessibility features including:

logical page structure;
meaningful headings;
readable typography;
sufficient colour contrast;
scalable text;
responsive layouts;
keyboard accessibility where reasonably practicable;
consistent navigation;
descriptive labels;
accessible forms.

These considerations are incorporated as the Platform evolves.

3. ASSISTIVE TECHNOLOGIES

Where reasonably practicable, we aim to support commonly used assistive technologies including:

screen readers;
screen magnifiers;
keyboard-only navigation;
speech recognition software;
browser zoom functionality;
operating system accessibility features.

Compatibility may vary depending upon:

browser;
operating system;
device;
application version;
third-party technologies.

4. IMAGES AND MEDIA

House of 4Queens strives to improve accessibility of visual content by using, where appropriate:

descriptive alternative text;
meaningful image descriptions;
informative captions;
accessible product descriptions.

Because House of 4Queens is a visual jewellery platform, certain information is inherently image-based.

We therefore endeavour to supplement images with descriptive textual information wherever reasonably possible.

5. KEYBOARD ACCESSIBILITY

We aim to ensure that important Platform functionality can be accessed using keyboard navigation where reasonably practicable.

Examples include:

navigation menus;
search;
shopping cart;
checkout;
account access;
forms.

As the Platform evolves, keyboard accessibility will continue to be reviewed and improved.

6. READABILITY

To improve readability, we aim to:

use clear language;
organise information logically;
avoid unnecessary complexity where possible;
provide consistent navigation;
use descriptive headings;
maintain consistent terminology across legal policies.

7. COLOUR AND VISUAL DESIGN

Our design process considers visual accessibility by aiming to:

avoid relying solely on colour to communicate important information;
provide sufficient contrast where reasonably practicable;
maintain consistent visual hierarchy;
support browser zoom functionality.

8. FORMS

Customer forms are designed with usability and accessibility in mind.

Where reasonably practicable, forms should include:

descriptive field labels;
meaningful validation messages;
logical tab order;
clearly identified required fields.

9. MOBILE ACCESSIBILITY

Future Android and iOS applications will be designed with accessibility considerations including:

scalable interface elements;
compatibility with platform accessibility settings;
readable layouts;
touch-friendly controls;
support for operating system accessibility features where reasonably practicable.

10. AI FEATURES

AI-powered services such as:

Queenie AI Assistant;
Virtual Try-On;
AI Recommendations;
Smart Search;

are intended to improve customer experience.

Where practical, we will seek to make these features accessible to users with different accessibility needs.

Certain AI-powered visual experiences may inherently require image input and therefore may not be equally suitable for every customer.

Alternative shopping methods remain available.

11. CONTINUOUS IMPROVEMENT

Accessibility is reviewed as part of our ongoing development process.

Improvements may include:

interface enhancements;
usability testing;
accessibility testing;
bug fixes;
compatibility improvements;
customer feedback implementation.

Accessibility priorities may evolve as new Platform features are introduced.

12. THIRD-PARTY CONTENT

Certain Platform functionality may rely upon third-party services including:

payment providers;
courier integrations;
AI service providers;
communication providers.

Although we encourage accessible services, House of 4Queens cannot guarantee the accessibility of third-party systems that are outside our control.

13. FEEDBACK

We welcome accessibility-related feedback.

If you experience difficulty accessing any part of the Platform, please let us know.

Helpful information may include:

page URL;
device used;
browser;
operating system;
description of the issue;
screenshots (where available).

Customer feedback assists us in identifying and prioritising improvements.

14. CONTACT

Accessibility enquiries may be directed to:

House of 4Queens

Trade Name: Sanmati Global

GSTIN: 20AADHJ2343G1ZW

Registered Office

Thana Gali Malviya Road Hazaribagh Jharkhand – 825301 India

Email

4queensfashion@gmail.com

Phone

+91 8095165432

Business Hours

Monday – Saturday

10:00 AM – 7:00 PM IST

15. POLICY UPDATES

House of 4Queens may revise this Accessibility Statement from time to time.

Updated versions will be published on the Platform together with the revised "Last Updated" date.

Continued use of the Platform after publication constitutes acceptance of the revised Statement.

16. EFFECTIVE DATE

This Accessibility Statement becomes effective from the date published on the Platform and remains in force until replaced by a revised version.

This Accessibility Statement forms part of the House of 4Queens Terms & Conditions.